Airline Customers Continue to be Dissatisfied
July 3, 2009 by Mary Jo Manzanares
Filed under Home & Living
Traveler’s continue to find dissatisfaction with the airline industry, according to J.D. Power & Associates, making this the third consecutive year. No surprise that new fees (the result of ala carte ticket pricing), baggage problems, and personnel reductions are not making anyone happy. Is it all the economy? You’ll have to decide.
Here’s how the airlines faired.
Alaska and Continental scored one and two among traditional carriers, and Jet Blue and Southwest and WestJet a close second among the low cost carriers. Alaska scored highest for its inflight crew, Continental for its inflight service, JetBlue for its aircraft, and Southwest for its costs and fees.
At the other end of the list, United and US Airways were at the bottom for traditional carriers, and Frontier and AirTran for low cost carriers.
Do your flying experience parallel these results? Who do you think ranks at the top and why?
Photo credit: SXC
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