Flyaway Cafe Interview on Air Travel Etiquette
October 2, 2009 by Mary Jo Manzanares
Filed under Air Travel, Announcements
We’ll just consider this a little shameless self-promotion!
Earlier today I was interviewed by Addison Schonland from IAG (Innovation Analysis Group), an airline industry consulting company.
Addison and I talked about what it was like to travel these days, managing airport security and the TSA, dealing with potential confrontational situations on the airplane, and ways to deal with potentially difficult situations.
My simple answer is that when you can’t change something, you have to change the way you think about it. And for air travel, there’s lots that you can’t change – at least at the very moment it’s happening to you.
I hope you’ll take a few minutes and go listen to the interview, Air Travel Etiquette.
Air Traffic Etiquette is a great subject. I am a professional pilot and I have to say that flying with commercial airlines is not much fun. I would rather drive when I can. I understand the need to fill seats but I hate the cattle car mentality. Flight attendants have a tough job. You have to deal with the masses. Pilots are somewhat detached from that aspect of the trip. Thanks for sharing the interview. Best wishes.
Josh
Thanks for stopping by and leaving a comment, Josh.
The traveling part is not as much fun as it used to be, but I am totally sincere when I say you have to wrap yourself up in a new attitude and become determined to have a good time anyway. I’m unwilling to give anyone else the power to ruin my trip.
Working in the cabin is becoming increasingly tough, as it is impossible to please all the masters that we must serve. Keeping the customer satisfied and keeping your employer satisfied are often at different ends of the spectrum. It’s a delicate balancing act, and I know that many times we fall short. The majority of Flight Attendants are hard working men and women who want passengers to have a great experience, and we really try to make that happen for you.
I hope you stop by often!