We’ll just consider this a little shameless self-promotion!
Earlier today I was interviewed by Addison Schonland from IAG (Innovation Analysis Group), an airline industry consulting company.
Addison and I talked about what it was like to travel these days, managing airport security and the TSA, dealing with potential confrontational situations on the airplane, and ways to deal with potentially difficult situations.
My simple answer is that when you can’t change something, you have to change the way you think about it.  And for air travel, there’s lots that you can’t change – at least at the very moment it’s happening to you.
I hope …read more

Today’s question comes from a PR representative that’s generously provided a number of prizes for contest giveaways in addition to being a great source of information in and about the travel and hospitality industry.  I’ll keep the identity anonymous.  Here’s the question –
Q.  Is there anything I can do (that might be more of a secret) to get a better seat/1st class?  I fly 1st as often as possible, but sometimes it’s just not doable.  I know it’s a silly question but I’ve always wondered.
A. It’s not a silly question at all, and is one that gets asked …read more