Comments on: Starbuck’s Coffee Grinder Recall

By: Marye Audet

Marye Audet — Fri, 11 Dec 2009 03:54:34 +0000

thanks! great idea

By: Jonathan

Jonathan — Thu, 10 Dec 2009 00:17:12 +0000

If you’re looking for a quality american-made grinder, bunn used to make a residential grade and quantity grinder that I think sold for about $75. They don’t make it anymore but you might be able to find one on ebay. I’d check anyway.

By: Mike

Mike — Fri, 16 Oct 2009 13:57:57 +0000

I’ll echo the complaints about the replacement — while it is all metal (I checked with a magnet because it’s hard to tell by sight or touch), it is certainly not a direct replacement of my stainless steel. If only I had known Starbucks would have been so underhanded with the quality of the recall.

I called the 1-800 number and complained, they sent me some drink vouchers and the phone number to the regional manager because evidently because only the manager can give a refund — well, I left a message on the regional manager’s phone and never received a call back…

To reiterate what everyone else has already said, if you have not sent your grinder in I would either take it to the store for a refund or just unplug it when you clean it.

This is the last time I buy a starbucks product…

By: Marye Audet

Marye Audet — Tue, 29 Sep 2009 16:33:16 +0000

Rant to your hearts content, Ron. This is not the first time I have heard that story!

By: Ron

Ron — Tue, 29 Sep 2009 13:11:16 +0000

I would like to rant a little about the Grinder recall. I purchasd a Stainless Steel Grinder to match all fo the other appliances in my kitchen. I paid a premium ($60)for this finish at Starbucks. When learning of the recall I called the number and after 30 minutes on hold they took my info and true to other responses I received a UPS paid return label via e-mail. Before I sent off I called the hotline one more time to confirm that the replacement would not be a piece of junk, and was promised by a “Manger” that she had seent he replacement and they were also metal, the replacement just had a “Black Finish”. Within a few weeks teh new grinder arrived – it is a Piece of JUNK!!! The new ALL PLASTIC piece of JUNK is poorly made, aside from the metal blade there isn’t a single metal part on it. Starbucks refuses to make it good, saying they do not have the ability to replace what I had.

Take this as a warning – if you have a metal one, or one of decent quality, KEEP IT, and have some sense and un-plug it! Starbucks must have attended the MADOFF school of Customer Appreciation!!

By: Marye Audet

Marye Audet — Mon, 31 Aug 2009 00:48:19 +0000

wow Jim..so sorry. that stinks!

By: Jim P.

Jim P. — Sun, 30 Aug 2009 17:50:39 +0000

I bought , with confidence, the Starbucks stainless grinder to match other appliances in the kitchen, three years ago. I admit the switch was touchy since the start but when you like something you contend with it’s quirks. Saw the recall, followed instructions, seven weeks later a dissapointing replacement showed up. Top fell off, BLACK paint chipped, top and bottom edges didn’t quite fit and extreme pressure on the switch was necessary to turn it on. It was a very cheap stop gap measure to cover culpability.
I wish I had my older grinder back. If you’re tempted to upgrade with Starbucks, think again. I’m out a perfectly useable and “matching”, I might add, grinder that I’ll never see again. Haven’t seen a replacement either.

By: Happy, Healthy, Heartful Links : Blisstree - Family, Health, Home and Lifestyles

Happy, Healthy, Heartful Links : Blisstree - Family, Health, Home and Lifestyles — Sun, 09 Aug 2009 23:30:19 +0000

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By: Marye Audet

Marye Audet — Sat, 04 Jul 2009 20:30:36 +0000

That’s great Peter!

By: Peter

Peter — Sat, 04 Jul 2009 14:13:30 +0000

Just call Starbucks toll free at(866) 276-2950 I called on the 4th of July, and it took me 2 minutes to get it all squared away. They immediately emailed me a UPS shipping label which I put in a box, stuck the grinder in and mailed via UPS. DONE!!! The replacement is going to be all black and will arrive in 8 weeks.

I love this grinder, so much so that I bought 2! I’ll wait for the replacement (8 weeks) and use my 2nd one in the mean time then return that one once I get the new one.

I’ve never heard of a recall being handled any other way. A company of this size could never handle this recall at each individual location. The card that’s at the stores explains the recall and lists the above number to call. I also received a free cup of joe from the wonderful Starbucks employee that jotted down the number for me to call.

Stuff happens! I’ve got 3 good years out of this grinder and now I’m getting a new one, and a free cup of coffee to boot!

Gotta love Starbucks!