We’ve been without television for at least a week, maybe more. We’ve just been too busy to deal with getting it fixed.
The problem is that it takes foreverto get the TV fixed if there is a problem. We go with a satellite company and find their tech support to be less than efficient. Neither my husband or myself wants to waste two hours or more slowly and methodically checking every plug and cable. My husband spent several hours with them on Saturday and then I finally broke down and called today. We’d rather go without watching TV than call tech support, what does …read more

I used to feel like a total B*&%$ when uttering these words, I want to speak to the manager. But, now I’ve come to terms with the fact that it is only these words what will get me some actual customer service with several companies who have dishonest policies.
 
Whenever I have to deal with the phone company, satellite company or any and all medical professionals I’ve learned that it is standing policy to overcharge, make “mistakes” and deny any reasonable request for correction the first two times.
 
I believe it is not a coincidence or an “error.” I now …read more

Imagine how your old-ish home would look with brand new, shiney windows. Imagine 7 big strong guys, surrounding your house…to pull the old windows out in 45 minutes!
Fabulous. Imagine how easy it will be to clean them. Imagine how warm the house will be.
Now try to imagine the customer service experience from hell.
After enduring a 2 hour presentation from one of the country’s premier window company — Andersen Windows — we decided to finally break down and put years worth of savings into new windows.
Installation day arrived, and I was immediately impressed with how fast they tore out …read more

One of my old marketing responsibilities was to write call-center scripts. The idea was to think about almost every scenario that a call-center person might encounter with a customer.
Attempting this in any rational manner, is simply maddening. So like everyone else…Customer Service was just some unkown group, usually located in the mid-west…who had nothing to do with my really important job.
I now believe customer service to be the true backbone of a company. Customer service tells the world the story of an organization (and therefore, its brand and its reason for being) with much more clarity and succinctness than even …read more