As I reviewed my e-mails yesterday, there in front of me, like a marquee in Times Square, blared the sentence that I have dreaded, since I launched The Pet Set, two years ago, this month.
My customer’s note read: “We are not doing well with the cards I chose at all. Any suggestions? I literally have not sold a single item from you yet.”
Oh my god!…instant emotional downward spiral.
I am mortified to share this story with you, but I want to give you some advice on how to handle such a situation — which, clearly we experience on …read more